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IntroducingComfortMaxx
From National Comfort Institute, Inc.

ComfortMaxx is the first HVAC industry program that allows contractors to document real system performance and get third party certification on their installations and system renovations.

At the heart of the program is a unique online verification system developed and managed by National Comfort Institute.

In addition to third-party verification NCI provides the training and support to help insure contractor success with the program.

The verification system is based on NCI's CSER™ (Cooling System Efficiency Rating) and HSER™ (Heating System Efficiency Rating) system rating methods.

NCI developed a reliable field method to measure delivered Btus to the conditioned space and compare this number to the Btus the system is capable of delivering.

Bottom Line: The typical HVAC system operates at a delivered efficiency of less than 65%. After a ComfortMaxx contractor renovates the system the average delivered efficiency exceeds 93%.

 

How ComfortMaxx™ Works

What makes the ComfortMaxx program work are two essential components: First, it's available only to contractors who have the training, tools, procedures and support to effectively:

1. Evaluate field performance by measuring the Btus delivered to the space and compare it to the equipment-rated Btus.

2. Diagnose the causes of reduced performance and prescribe the solutions.

3. Sell and perform the work to bring the system to the peak performance level it can achieve within the customer's budget.


4. Test out and balance the system to verify and insure it is performing as promised.

The second essential component is a third party entity (NCI) who created a simple and effective on-line verification and fulfillment system that:

1. Provides field forms and procedures for the entire process and captures the data though an easy to use online program.

2. Authorizes the certification and labeling of a system that meets or exceeds the Comfortmaxx standard.

3. Maintains a secure national database of HVAC system information and provides you with statistics on your local market.

4. Sends the homeowner a certificate, owner's manual and material to encourage ongoing maintenance to keep their system operating at peak performance.
 

Superior Benefits to Your Customers

Confidence That They're Getting What They Paid For
One of the key consumer benefits of a ComfortMaxx Certified System™ is the knowledge that the contractor will provide written proof based on measurement and documentation that their new system is operating at the peak performance that was promised.

Real Energy Savings and Comfort
At the core of the ComfortMaxx certification are the CSER™ and HSER™ ratings based on the percentage of Btus that actually get delivered into the conditioned space, compared to the Btu rating of the equipment. This truly is where the rubber meets the road. It reveals what portion of every utility dollar is benefiting the homeowner, and whether their system can maintain adequate comfort levels.

Equipment Lasts Longer and Has Fewer Problems
Since a ComfortMaxx Certified System™ has been thoroughly tested and adjusted, the equipment will operate with less stress and strain on its components - in other words it will operate as close to factory specified conditions as possible. This also helps insure the equipment will run longer with fewer breakdowns and lower repair costs.

Higher Home Resale Value
A ComfortMaxx Certified System™ provides potential buyers with proof of its superior performance and lower utility bills than similar size homes. A ComfortMaxx home is listed in a national database as one of the most efficient homes in the country and is more comfortable than most homes that typically experience temperature differences from one room to another by as much as 5 to 10 degrees--or more.

Consumer Promotion
As a participant in the ComfortMaxx program you will have access to a variety of consumer based promotional material to help you sell the service

Use the ComfortMaxx informational pamphlet (above) to help promote the program and extra service you can provide.

NCI also offers a dynamic 8 pg program brochure to help you sell long term ComfortMaxx services and keep existing customers coming back for more. Click Here for Other Information.

 


 

HVAC Contractor Benefits

Whether you are in the service and replacement business, new construction, or both, ComfortMaxx can truly enhance your offerings and differentiate your company in your marketplace.

Differentiates You on a Sales Call
When you sell replacement systems using the ComfortMaxx label, you're offering your customer something few competitors will be able to provide: Proof that you will deliver what you promise. This proof is based on performing unique diagnostics involving the customer every step of the way, and basing your recommendations on overcoming the existing system's deficiencies. This approach truly empowers the customer to make an educated buying decision and dismisses most of your competition right from the start.

Gives You Third-Party Credibility
Because ComfortMaxx is a third-party program it helps assure the customer that what you are teaching them is real and not just some new sales technique you cooked up. You can even take them online to educate them on the process.

Add Service Value and Charge What it's Worth
Because you're adding real value that few others can offer, you can price your work based on what it's worth. You're not just selling labor at a meager mark-up. Often times by raising total system performance your work can pay for itself in energy savings in just a couple of years, not to mention the comfort improvements you can provide.

 

What Can ComfortMaxx™ Do For Your Business?

Locks in Long Term Maintenance
Along with a ComfortMaxx Certificate stating the rated efficiency of their system and percentage improvement NCI sends your customer literature reinforcing the value of their certification and the importance of having you maintain their system to insure it continues to operate at peak performance levels to maintain system certification.

Increases The Value of Your Customer's Home
A ComfortMaxx system performs in the top 5% of HVAC systems in the country. Along with the proof of energy savings through their utility bills, your customer will be able to show the certificate and labeling to prospective buyer and differentiate their home from other similar homes in their neighborhood.

 

Getting Started With ComfortMaxx From NCI

There are five main components to the Program:

Here's a brief overview on each of these components

1. Enrollment
ComfortMaxx™ is not an exclusionary program as there are no protected territories, exorbitant franchise fees, etc. However, a ComfortMaxx contractor must meet the qualifications outlined below to be accepted into the program:

A. The contractor must employ one or more NBI certified technicians
B. Must be a member in good standing of National Comfort Team (NCT)
C. Must possess the required tools and instruments
D. Must agree to the terms and conditions of the ComfortMaxx program and the program's Code of Ethics

2. Test In and Perform The Work
On a new construction project, this step takes place in the design/installation phase where you fill in a ComfortMaxx form with both design and actual measurements both before and after the system is adjusted and balanced. If you're replacing an existing, operational system, the first step is measuring the existing system performance to provide a baseline for percentage improvement. Next you would perform the installation and or duct renovation work.

3. Test Out and Label The System
Once you adjust and balance the system and perform a final test to determine if the system's CSER™ or HSER™ and room by room air flow requirements have been met, if the system passes, you can label the system with provided labels and stickers.

4. Submit Final Report Online
The next step is to log onto ComfortMaxx.com and enter the label information and your field reports. The system will check your work, and if the system meets the minimum criteria, it will achieve ComfortMaxx certification.

5. Consumer Fulfillment
A hard copy certificate will be mailed to the home owner along with a congratulatory letter from NCI and literature describing the value of the certification and the importance of proper, regular maintenance by your company to keep the system operating at peak performance. After your customer receives certificate, be sure to follow up with an annual maintenance agreement offer.


 

A Few Words On Confidentiality

NCI has worked with thousands of contractors over the years, regularly receiving reports with sensitive customer information. We are very aware and respectful of the need to keep your customer information confidential.

Therefore we will not share specific customer information with outside organizations, companies or utilities unless you specifically request and authorize certain information to be released to a specific entity.

 

Program Costs

While there's no enrollment fee, franchise fees or monthly fees, there is a fixed fee of $50 per label to help offset the cost of the program. This fee is based on an initial estimated cost to administer the program and may change as the program matures based on real expenses. ComfortMaxx is not a government or utility subsidized program. It was not developed with funds from a grant or other government funding. It's a purely voluntary freemarket program based on providing direct measurable value - one customer at a time. The other benefit of a voluntary program like this is it's not reduced to a “lowest common denominator - anyone can qualify to do it” program. It requires a real commitment from the contractor to be a cut above the typical HVAC company out there. The net result is true differentiation.

 

Enroll Now, Here's How!

The enrollment process begins with a simple application form where you provide basic company information along with some specific information about your qualifications that meet the requirements described above.

Contractors who do not hold NCI certifications or are not NCT members may begin the application process, but will only become enrolled once they meet the program criteria. There is no application fee at this time. All qualifying applicants are welcome.

Ready to take the next step towards true differentiation and becoming a ComfortMaxx contractor? Start by providing us information about your company.


Online ComfortMaxx Enrollment Form
Fax ComfortMaxx Enrollment Form

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