Becoming a Member
There are two different types of users on NCI Online. NCT members and NCI Online users. NCT Members are companies/people who have joined NCT. NCI Online users are companies/people who have joined NCI Online through the web site. Each group has different access and rights on NCI Online.

Logging In
A login portal can be found in three places. The first place is up in the top right hand corner. The second place can be found by clicking Login on the Navigation Bar found on the left side. The third place is on NCI's Forums in the Navigation bar. Enter your user name and password then click login. Remember passwords are case sensitive.

Forgotten Password
If you have forgotten your password you can use "Forgot Your Password". The Forgot Your Password link is located at the bottom of every page. Fill out the correct information and a new password will be sent to you via email.

If you are still having problems logging in please contact Jeff.

Forgotten Username
If you have forgotten your username please contact Jeff.

Logging Out
To logout of NCI Online, click "Logout". Logout is located in two places. The first place is up in the top right hand corner. The second place is on NCI's Forums in the Navigation bar. If you forget to logout your session will be held till the server expires you. This means in most cases, you can log onto NCI Online on one computer. Navigate away from our site (which we don't know why you would), then return to NCI Online on the same computer and still be logged in. We recommend always logging out of NCI Online and closing the browser when
1. Leaving your computer.
2. Using a Public computer.
3. Using a computer other employees have access to.

Restriction and Access
NCI Online offers several different levels of Access.

NCT Members
NCT members are companies/people who have joined NCT. They have full access to NCI Online.

Sub Users
Sub users are NCT Members. They are employee's of a company who is a current member NCT.

NCI Online Users
NCI Online users are non NCT Members who have signed up on NCI Online. They have limited access in area's such as Forums, downloads, Newsletters, Knowledge Base, and more.

Restriction and Access Problems
When a new account is created, the account will go through an approval process. This process can take up to 72 hours. If you are approved you will receive an e-mail stating your account is now active. If you have already logged into NCI Online, please logout and then log back in before accessing the site.

Receiving Errors
Errors will happen from time to time. A note is automatically sent to the administrator. The error should be fixed within a 2 business days.

Downloads
The Downloads section is broken down into different global categories. Technical, Sales, Marketing, Training, etc. Only NCT members have access to the NCT downloads. The free downloads section can be accessed by both NCI Online Users and NCT Members.. Each global category is broken down into sub categories.

Search Feature
This search feature is like most search features, you can enter key words or a sentence. For general results enter one keyword. For the best results enter two or more keywords. Also try not to use common words like, the, and, a, etc.

Knowledge Base
The knowledge base is broken down into different categories. In these different categories the knowledge base contains two different types of questions, Industry Professional questions and NCT Member questions. All questions can be viewed by any one but only NCT Members can see the answers for NCT Member Questions. Industry Professional Questions and answers can be viewed by any one.

Asking a question
Any NCI Online User can ask a question. We will answer the question to the best of our knowledge and appropriately. When asking a question you will receive an email of the question. Once/If we answer your question you will receive a 2nd email with the original question and the answer.

Newsletters
By Click the Newsletter Name, Ex: June Newsletter 2004, you will be able to look at the full newsletter. Or you can click on any part of the newsletter, Ex: Article Name or a Download to see just that part of the newsletter. When looking at a newsletter you can navigate through it by using the Newsletter Navigation Bar on the Top Right hand side. Newsletters from 2003 might not contain links or the correct links.

Calendar/Seminar Schedule
The Seminar Schedule shows all current seminars. Same as the calender. The calendar is setup like a regualr calendar. You can navigate month by month by using the Arrows just below the navigation bar. Or you can select a month at the bottom of the page.

Printable Seminar Schedule
You can print a seminar schedule by clicking here.

Manage Account
Manage Account has several different areas, update profile and settings, Create Sub Accounts, Manage Sub Accounts. Create Sub Accounts and Manage Sub Accounts are only seen by NCT Members that are primary account holders.

Update profile and Settings
update profile and Settings holds all you profile and settings info. The very top part is you personal Information. The white section below your personal information is your company information. If you are a NCT Member you can not edit your Company Information. Below your company information are the site settings. The site settings include, privacy features, general site features, and forum features. At the bottom of the page there is a place to change your password. You password must be 5+ characters long.

Creating And Managing SubUsers
Sub Users can only be created by NCT Members. They are employee's (of the same company location). Creating a sub users allows employee's from your company to have access to NCI Online, with their own account and login.

If you have further questions or comments about the web site please contact Jeff.