NCI Testimonials

What Customers Say About NCI


"In the CO training, Jim Davis stated we would save somebody's life and three days afterwards, I was certain I did."

- Vic Updike
Service Manager, Masterworks Mechanical, Inc.
Craig, CO

"Training everyone in our company at one time with a private class is a differentiator in our market."

- Mike Rampey
President/Owner, Air Assurance Co.
Broken Arrow, OK

"NCI means a ton to our business."

- Tom Johnson
President, TM Johnson Bros., Inc.
Cambridge, MN

"We wouldn't be where we are without NCI."

- Bill Kennihan
Owner, Kennihan Plumbing, Heating & AC
Valencia, PA

"NCI is the standard for getting airflow right in the home."

- Ed Lammers
President, Lamb Home Services
Winter Park, FL

"We have become a totally different contractor using NCI."

- Frank Copeland
Vice President, Copeland & Son AC & Heating Service, Inc.
Nashville, TN

"I am passionate about my work in the HVAC field. This is all I have ever done. I am a 55 year old, third generation family business owner, with a degree in Construction Engineering, mechanical emphasis who receives close to 200 hours a year in continuing education units. I attended my first NCI training led by Rob Falke in 2007, and have been hooked ever since. At the time I was becoming disenchanted with my industry and looking for a new direction. Rob and NCI opened my eyes to a new way, performance-based outcomes, and I haven't looked back since."

- David Coziahr
Construction Engineer, Coziahr Heating & AC
Council Bluffs, IA


"I just met with another potential customer that asked for a bid for 'A/C work'. I am so grateful for the training that NCI offers. NCI's training prepared me for the 'Job Walk'. I now approach work with the 'NCI Performance-Based Contracting™' perspective and confidence. I now teach my customers about NCI Performance-Based Contracting."

- Mike Muras
Owner, M&K Electrical Plumbing Heating & Air
Glendora, CA


"I love my job! Thanks NCI for giving me the tools to be the best I can!! "

- John Ellis
President, So Cal Air Dynamics
Northridge, CA

"Saturday morning, I closed a $22,000 job using the techniques learned in the Online Live Performance-Based System Renovation Sales class. This stuff really works."

- Brian Cristman
Comfort Advisor, Mark E. Meacham, Inc.
Charlton, MA

"NCI has opened up more profit centers for my business than just about anything I've been a part of over the past 40 years. The innovative ideas, accompanied by simple how-to procedures have made my association with NCI one of the best moves I've made. "

- Jim Altman
President, Four Seasons AC & Heating
Kingsville, TX


"I was most impressed by the organization of the Online Live Performance-Based System Renovation Sales course material and the coach's ability to elaborate and explain the importance to each step in the Performance-Based Sales Process. The course book will be a great reference as I continue to develop and practice my processes/plans. The amount of time allocated to the online program was right on. It was good to have it spread out over 15 sessions which allowed us to take a little bit of time out of our schedules each week instead of being out of commission for a solid 3 or 4 days. I was able to remain focused on the attention span only lasts for so long so this was great."

- Casey Noble
Comfort Advisor, Campbell Comfort Systems, Inc.
West Deptford, NJ

"NCI training has helped me take the action steps necessary to integrate Performance-Based Contracting™ throughout my entire company. In just 2 short months, my company provides a better level of service to our customers, and at the same time we are also increasing our profitability."

"NCI's air testing and diagnostic methods deliver the missing pieces to the puzzle of how to really separate my company from the competition, as well as increase revenues and profit!"

- David Hammond
Owner, Hammond Services
Griffin, GA


"Carbon Monoxide and combustion safety testing are strong pillars in our company. Consistent testing keeps us serving our customers far better than other local contractors. Uncovering potential CO hazards and increasing system efficiency keeps our service base strong with well over 2000 active maintenance plans."

- Dale Nine
Owner, Homer Nine & Sons Inc.
Beaver, PA


"We needed a refresher on how to better manage our company. Our company was like a wheel losing it's spokes and Tom & I knew we needed some help getting back on track. John Garofalo was onsite at our company and boy, did we get our eyes opened! We wouldn't have gotten to be where we are today, if not for John's coaching!"

- Cindy Jansen
Owner, Jansen's Heating & Air
Effingham, IL


"The coach can only coach the coachable. You must be ready for the pain of facing reality, then willing to CHANGE. I had struggled to put things in place for years, with dismal results. John Garofalo reminded me that many of the painful experiences we had gone through were due to not having the right checks and balances in place. Now, everyone in the company is held accountable."

- Jason Nikkel
Owner, JN Electrical Temperature Control
Bowersville, GA

Upcoming Training & Events

Residential HVAC System Performance & Air Balancing Training Program
Aug 27 thru Aug 29 in Daikin Comfort Technologies - Mentor, OH
Residential HVAC System Performance & Air Balancing Training Program
Sep 04 thru Sep 06 in Stevens Equip. Supply - Eagan, MN
Commercial Air Balancing Training Program
Sep 17 thru Sep 19 in Stevens Equip. Supply - Denver, CO
View Training & Event Schedule