National Comfort Institute

Customize Your Summit Experience

NCI Summit 2015 was the first time attendees were able to create their own personalized Summit Experience by selecting sessions that best fit their company's situation when it comes to implementing performance-based services.

Here's how it worked: We created two distinct "paths" toward implementing the disciplines of HVAC Performance and Home Performance. The paths are designed with four "Fundamental Implementation" and four "Advanced Implementation" sessions that covered technical, lead generation, sales, and management topics. You'll had the opportunity to pick four of the eight sessions to attend based on what you needed in your firm.

HVAC Performance Implementation Track:

Fundamentals: Go Beyond Your Initial Technical Training.
Participants learned how to leverage the skills from NCI Technical Training to begin the diagnostic process and educate customers about the need for further testing to help improve areas that might include safety, health, comfort, and energy efficiency.

Fundamentals: Initial HVAC Performance Lead Generation and Sales
How to turn initial HVAC system test results into solid leads and sales opportunities. This included how you to set pricing for basic repairs and techniques to turn those self-generated opportunities into profitable sales. You also learned how measuring and sharing basic sales results with the entire team helps build a company culture based on measured-performance in every aspect of your business.

Advanced: Maximize the Impact of Your Training
Contractors who currently have field personnel test and follow up on results learned how to take it to the next level by building more confidence in your team's ability to perform more advanced diagnostics and develop comprehensive system renovation solutions based on your customer's needs.

Advanced: Advanced HVAC Lead Generation and Sales
Do you know how to generate more HVAC System Renovation business? If you’re currently selling performance improvements and system renovations, this class will helped you understand how to improve your lead generation process and develop better pricing and selling techniques including a bundled approach to your solutions.

Home Performance Implementation Track:

Fundamentals: So I'm Trained in Home Performance. Now What?
As a service company you are in the best position to introduce your customers to Home Performance services and evaluate their homes, then offering solutions. This session focused on how to develop confidence in implementation of basic Home Performance testing, diagnostics, repair, and customer communication.

Fundamentals: How Do I Begin to Make Money in Home Performance?
Knowing how to identify and solve home performance-related problems is step one. Step two is to help customers willingly invest in the solutions required to solve the hidden problems you've uncovered. Attendees learned how to market initial Home Performance testing through HomeMaxx Check™ to help customers learn what can be done to make their homes safer, healthier, as well as more comfortable and energy efficient.

Advanced: Take Your Home Performance Training to the Next Level
The next step in NCI’s unique HomeMaxx™ method by capitalizing on advanced testing including blower door, infrared, and pressure testing to hone in on the real issues and offer solutions that address both home and HVAC as a complete system.

Advanced: Advanced Home Performance Lead Generation and Sales
Selling profitable Home Performance work requires a more structured process than the typical "wait until the customer complains" sales approach. In this next-step session, attendees will learn how to generate Home and HVAC Performance work year--round. The session will focus on a structured approach to build interest in your solutions, and a pricing approach based on "degree of difficulty" including bundling of integrated Home and HVAC solutions